Key Stakeholders

This acricale overviews the persona stakeholders in the Maximo Asset Monitor application.
These key stakeholders are:

Bryan – Operator

Oscar – Application Administrator

Ed – Maintenance Supervisor

Eli – Maintenance Engineer / Technician 

Monitor Personas

Key stakeholder interactions in the Monitor user journeys.

Bryan, the Operator

Monitor Personas
“I can find the root-cause of an anomaly by prioritizing alerts and trouble-shooting data across multiple systems with 100.000’s of IO points and take early actions to prevent a costly M$ crisis”

Bryan is an Operator in a remote operations control center in an asset intensive industry. He works shifts and is assigned monitor responsibilities on one or more sites with control systems up to 100.000 IO points each. His organization needs to scale operations using a more automated solution designed to find the issues before an alert is triggered in control system so he can mitigate issues and impact before damage occurs or production halts. He needs real-time visibility, root-cause troubleshooting, and AI driven alerts at scale.


Bryan, the Operator

Learn more about the details of Bryan the Operator persona.

Oscar, the Application Administrator

Monitor Personas
“I setup and configure the Maximo applications for the end users”

Oscar is an Application Administrator in IT Organization. He is responsible for administering the IoT solutions used by his line of businesses. He is installing, configuring and maintaining solutions like Maximo Asset Monitor for the operations team. With Maximo Asset Monitor and Anomaly Monitoring, he is responsible for configuring the asset information model, configuring anomaly models, alerts, and operational dashboards.

 

Mobile Multiple screens  Multiple screens  Devices

Experience 5-7 years of experience

Also known as: Maximo administrator, Maximo Asset Monitor administrator

Education Computer Science

Multiple screens Maximo Suite, email, sms

Responsibilities

  • Performs application package installation and maintenance
  • Configures application and service integrations 
  • Performs access control administration, including Uses, APIs, Groups and Roles
  • Works with a LOB to define the business process workflows, then translate them into application settings and configurations
  • Works with Business Analyst to configure application AI models and rules
  • Configures data source connections and manages data ingest and data transformation
  • Defines data storage schemas

Needs

  • I need a reliable and performing IT infrastructure services for my Monitor application
  • I need to understand the business requirements and the operational and engineering practices to configure the monitor solution
  • I need to be a bit of a developer to do the tool configurations

Ed, the Maintenance Supervisor

Monitor Personas
“What are the priorities today…and how often will they change?””

Ed is the Maintenance Supervisor that schedules maintenance tasks based on maintenance schedules, anomalies, or predictions of failure. 

 

Mobile Multiple screens   Devices

Experience 5-7 years of experience

Education Mechanical Engineering

Also known as: maintenance manager, lead maintenance technician

Multiple screens Maximo

Responsibilities

  • Respond to urgent and changing maintenance priorities
  • Plan open work and and match qualifications of team members
  • Stay updated with team member assignments
  • Reporting status

Pain Points

  • Constantly firefighting –moving techs from one hot job to another –leading to cost and schedule inefficiencies
  • Techs complaining about assigned work
  • Unqualified labor Inaccurate or incomplete information on work order (send tech to wrong location) 
  • Work being poorly planned

Tasks

  • Manage ever-changing  priorities of work  (Approve, Assign, Manage,  Close)
  • Match  qualifications of team members to open work. 
  • Knowing where  each team member is at all times
  • Reporting status  to his boss, other  managers and Brianna (Peer)
  • 1:1 Time  with Technicians  on Daily Basis (Chat,  Coffee)

Eli, the Maintenance Engineer

Monitor Personas

Eli is the Maintenance Engineer that services equipment based on work orders and job plans.

 

Mobile Multiple screens   Devices

Experience 1-3 years of experience

Education Mechanical Engineering

Multiple screens Maximo

Also known as: engineer, technician, maintenance technician, journeyman, craftsman

Responsibilities

  • Perform incident repairs to resume operations
  • Asses and act on alerts to minimize downtime, damage, risk
  • Perform assigned maintenance
    (scheduled, preventive or predictive)
  • Keep my list of assigned work orders down
  • Improve equipment performance
  • Improve site productivity

Pain-Points

  • May not know “What’s wrong? What’s causing this? 
  • Feels responsibility for M$ process disruptions or risk to life
  • I need access to the equipment to keep my ‘wrench-time’. Have tools and parts available, in time.
 

Needs

  • Access to assigned work orders, by priority
  • Access to production line equipment, documentation, plan drawings
  • Maintenance description
  • Access to real-time equipment sensor data
  • Notifications from equipment control system
  • Task descriptions to resolve an incident