A scenario is a key artefact in our design. It ties together the personas and their objectives with their workflows and pain-points. It forms the basis we derive solution requirements, like release hills. And the way we validate our design using playbacks.
The is a great variability in how I have used scenarios across Green Threads, CLM, PLE and IoT projects. A few examples below. All using a visual representation of the scenario flow as Acts and Scenes.
Scenarios always benefit from a context, or a story. It builds on the personas and provides an organisational context to the individuals. For example, in the scenario for Global Development and Delivery (GDD) we tell the story off a global organisation sourcing work to near-shore and off-shore teams.
On the Story below I describe the personas, their objectives and hint on their geographical distribution.
Then, on the Solution I discuss more about their responsibilities and activities. And I indicate the application artefacts and tools each of the personas are interacting with. The relation between the personas and the artefacts are key in the Application Lifecycle Management (ALM) scenarios. Note that colours also gives hints on their geographical distribution and artefact ownership.
I find it valuable to have a single page outlining the overview of the scenario. It becomes a great image to present the high level objective and flow of a scenario and its personas. Two examples below from initial GDD scenarios. And later scenarios for ALM.
I use scenarios to report on solution gaps and user pain-points as we declare state our as-is and to-be products. Two examples below from capturing tool gaps and user pain-points.
A final example from the design of First day productivity for the Systems and Software Engineering solution. The scenario outlines the discover-try-buy scenario, the personas, and their interactions in exploring and adopting the solution in a project.