In this IBM Design Thinking workshop, we presented the IBM Design Thinking practice and explored the design on what to do when you as a tourist arrive in Stockholm.
Exploring Big Ideas
We generated Big Ideas in three areas
This emerged to a design around the big idea of a tourist arriving in Stockholm.
- A chatbot for tourists in Stockholm that helps with finding and sharing information
- Growing a personal network by meeting new people
- A structured network to connect people
We generated a Stakeholder Map from this Big Idea.
- Tourists – Arriving to Stockholm city as first-time visitors with an interest in experiencing the best activities and Swedish culture.
- Locals – Loves meeting new people and show them around the city. Want to learn and improve their language skills.
- Officials – Want invest and be efficient to provide the best information and experience for visitors
- Guides and Agents – Travel agents and street artists that want to know where crowds are
- Businesses and Developers – Build client solutions and businesses
We voted for building empathy for Texas a Tourist and Lisa a Local.
Empathy Map for Texas the Tourist
We generated an empathy map for Texas the tourist. The An Empathy map structures what Texas ‘Say’, ‘Feels’, ‘Thinks’ and ‘Does’. We found that…
Texas, the tourist, THINKS he needs to get to a hotel and connect to wifi, so he can get information on what to do this evening. He is quite a good tango dancer and wants to see suggestions based on this interest.
But as the moment he FEELS lost, lonely, hungry, stressed. But also energized to learn more about Stockholm.
He SAYS – “Where are the locals?” and asks “Can you show me…?” and “How do I get to…?”.
He has been walking for hours and finally gets to his hotel. He spends hours on Google trying to find information.
Empathy Map for Lisa the Local
We generated an empathy map for Lisa the local. We found that…
Lisa thinks that she has so much to show. She is a willing to set a day aside for such activities. She thinks that she may get tips like 10 SEK for every tourist that she is helping out. But she is a bit nervous and wonders how to call for help in case of dangerous situations.
She feels she might be lacking sufficient language skills. She might be annoyed by tourists are not behaving.
She tries to connect with some tourists to join her for a football match or dinner at a new restaurant she just heard about.
She works as a shop assistant and put her name up on a contact list at work.
We ended the workshop by calling out the needs for Texas and Lisa.
Based on the needs statement, we find the following design opportunities
Location and routing
- How to best get into the Stockholm city area
- Where to meet up guides, and pick up tourists
- Identification, who is a guide and who is a tourist
Allocation and Scheduling
- Who to go with who
- Optimize groupings from pick up, route, and drop off
Trust, safety and pay
- Only pick up people with good references
- Emergency calling
- Pre-agreed price. Simple pre-pay methods
Learn More Bout IBM Design Thinking
Attend one of the IBM Design Thinking workshops at Goto 10 in Stockholm.