Empathy Map for John the Police
John THINKS, and fears, that crimes were committed and hopes that no one is hurt. He assesses where dangerous situations may occur. He needs to work overtime.
He FEELS stressed and disappointed. Oh, no, not again. He needs to stay focused and realize he just missed his ‘fika’-break 🙁
He SAYS – “How can I help” and “Keep CALM”. He instructs on routes to exit out of Stockholm city.
He gives directions and advice. He sizes the situation, reports on needs, and calls in for assistance. He provides assistance to people with special needs.